Privacy Policy – WellPath360
Effective Date: [Insert Date]
WellPath360 (“WellPath360,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide through our platform, website, and services.
This Privacy Policy explains how we collect, use, and safeguard information.
1. Information We Collect
A. Information Provided by Customers (Healthcare Practices)
When you use WellPath360, you may upload contact information, including:
- Name
- Email address
We do not require or intend for you to upload sensitive personal health information, such as medical records, diagnoses, or treatment details.
B. Account and Business Information
We may collect:
- Name
- Email address
- Phone number
- Business name
- Billing information
C. Automatically Collected Information
When you access our website or platform, we may collect:
- IP address
- Browser type
- Device information
- Usage data (pages visited, interactions)
2. How We Use Information
We use information to:
- Provide and operate the WellPath360 platform
- Send communications on behalf of our customers
- Manage accounts and billing
- Improve our services and user experience
- Monitor system performance and security
We do not use customer contact data for our own marketing purposes.
3. Data Ownership
Customer (the healthcare provider) retains ownership of all contact data uploaded into WellPath360.
WellPath360 acts solely as a service provider and processes data only to deliver communications on behalf of the customer.
4. Data Sharing
We do not sell or rent personal data.
We may share information with trusted third-party service providers necessary to operate our platform, including:
- Cloud hosting providers
- Email delivery services
- Payment processors
These providers are contractually required to protect the data and use it only for service delivery.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information, including:
- Encryption in transit (HTTPS)
- Secure hosting environments
- Access controls
However, no system can guarantee absolute security.
6. Data Retention
We retain data only as long as necessary to provide services or comply with legal obligations.
Upon termination of services, data may be retained or deleted in accordance with our internal policies.
7. Customer Responsibilities
Customers (healthcare providers) are responsible for:
- Obtaining proper consent to contact individuals
- Ensuring compliance with applicable laws, including HIPAA and privacy regulations
- Uploading only data they are authorized to use
WellPath360 does not independently verify the legality of customer data.
8. Third-Party Services
WellPath360 uses third-party services to operate the platform. These services may have their own privacy policies governing how data is handled.
9. Cookies and Tracking
We may use cookies or similar technologies to:
- Improve user experience
- Analyze platform usage
You may control cookie settings through your browser.
10. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request correction or deletion
- Opt out of certain communications
Requests can be submitted to the contact information below.
11. Children’s Privacy
WellPath360 is not intended for use by individuals under the age of 18, and we do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the platform after updates constitutes acceptance of the revised policy.
13. Contact
If you have questions about this Privacy Policy, please contact:
WellPath360
[help.wellpath360.com